Warranty Information

We offer a 1-year manufacturer’s warranty on many of the products sold at Kaizen Home. Some larger items, such as kitchen appliances and white goods, also come with an extended 10-year parts warranty. Please read the information below for further details:

1. 1-Year Warranty: Many of our products come with a 1-year warranty provided by the manufacturer. This warranty typically covers any defects in materials or workmanship during normal use.

2. 10-Year Parts Warranty: For certain products, including larger appliances or white goods, a 10-year parts warranty is available. This typically covers the cost of replacement parts for up to 10 years from the date of purchase. The specific terms and conditions may vary by brand, so we recommend reviewing the product's manual or contacting the manufacturer directly.

3. Warranty Registration:

   • Important: We highly recommend that you register your warranty directly with the manufacturer immediately after receiving your product. This ensures your product is covered under the manufacturer’s warranty and allows you to take advantage of any warranty-related support or claims.
   • The registration process is often quick and easy and can usually be done online through the manufacturer’s website. Please follow the instructions provided in your product manual or on the manufacturer's website.

4. Warranty Claims: If your product develops a fault during the warranty period, you should contact the manufacturer directly for any warranty-related inquiries or claims. The manufacturer will typically handle the repair, replacement, or provision of parts, depending on the issue.

5. What is Covered: The manufacturer’s warranty covers defects in materials and workmanship under normal usage. It does not cover damage caused by misuse, accidents, neglect, or unauthorized repairs.

6. How to Make a Warranty Claim:

   • Contact the manufacturer directly with your proof of purchase and details of the issue. The manufacturer's customer support team will guide you through the warranty claim process.
   • If you need assistance in contacting the manufacturer or have any questions about the warranty, feel free to contact us, and we’ll help facilitate the process
     • Kaizen Home Support: While we are here to assist you with your general inquiries, any warranty claims, repairs, or replacement parts should be handled directly with the manufacturer or supplier.

At Kaizen Home, we are committed to delivering your high-quality home essentials, including white goods, kitchen appliances, and furniture, in a timely and efficient manner. Below is our shipping policy to ensure you have all the information you need for a smooth shopping experience.

Order Processing Time

• Processing Time: All orders are processed within 1-2 business days. Please note that this may vary during peak seasons or promotional periods.
• Order Confirmation: Once your order is processed, you will receive an email confirmation with tracking details (where available).

Shipping Times

• Delivery Window: Delivery times vary depending on your location and the supplier. Most orders will arrive within 2-8 business days from the date of dispatch.
• Postcode-Dependent: Delivery times may be slightly longer for remote areas or postcodes that require additional transit time. You can check the estimated delivery time during checkout or contact our customer service team for further details.

Shipping Costs

• Additional Charges: If your order is particularly large or heavy (e.g., furniture or bulky appliances), an additional charge may apply. These costs will be clearly displayed at checkout.

Delivery Partners

We work with trusted delivery partners to ensure your items arrive safely and on time. Some of our suppliers may use specialist couriers for larger items, such as furniture or large appliances, and these items may be delivered on a dedicated van service.

Delivery to Remote Areas

We are pleased to offer delivery across the UK, including to remote areas. However, please note that deliveries to more rural or hard-to-reach areas may take longer, and in some cases, additional delivery arrangements may be necessary.

Damaged or Missing Items

While we make every effort to ensure your products arrive in perfect condition, if you receive a damaged or faulty item, please contact our customer service team within 48 hours of delivery. We will resolve the issue promptly by arranging for a replacement or refund.

Delivery Address

Please ensure that the delivery address provided is complete and accurate to avoid delays. We are unable to reroute packages once they are dispatched, and any errors in the address may lead to additional charges or delayed delivery.

Returns and Exchanges

If you're not completely satisfied with your purchase, you can return items within 14 days of receiving your order, subject to our Returns Policy. Some large items, such as furniture and white goods, may be subject to specific return conditions.

For more information on returns or any other questions regarding shipping, feel free to contact our customer service team at info@kaizenhome.co.uk or call 0333 880 4388

Thank you for shopping with Kaizen Home, where quality meets convenience.