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Delivery and Shipping Policy for Kaizen Home

At Kaizen Home, we aim to provide reliable and efficient delivery services to ensure your orders arrive safely and on time. As a dropshipping retailer for Appliances Direct and Furniture 123 (part of the Buy It Direct Group), our shipping policies align with our suppliers’ standards. Please review the details below to understand our delivery process.

Delivery Options

Standard Delivery:

• Most orders are delivered within 3-7 business days.

• Available for all in-stock items.

Express Delivery:

• Faster delivery options may be available for select products.

• Charges vary based on item size and delivery location.

Large or Heavy Item Delivery:

• Items such as furniture, appliances, and white goods may require special handling and scheduled delivery.

• Delivery times can range from 7-14 business days, depending on availability and location.

Split Deliveries:

• Orders containing multiple items may arrive in separate shipments, as items may be dispatched directly from different suppliers.

Delivery Charges

• Delivery costs are calculated at checkout based on the size, weight, and delivery address.

• Free delivery may be offered for certain products or promotions. Check product listings for eligibility.

Delivery Areas

• We deliver to most areas within the UK mainland.

• Additional charges or extended delivery times may apply to remote areas such as Highlands, Islands, and Northern Ireland.

• Unfortunately, we do not deliver internationally at this time.

Order Tracking

• Once your order is dispatched, you will receive a tracking number via email to monitor the delivery status.

• For larger items, the courier may contact you directly to schedule a delivery date and time.

Receiving Your Delivery

• Inspection Upon Delivery: Please inspect all items upon arrival. If you notice any visible damage, report it to the delivery driver and note it on the delivery receipt.

• Missed Deliveries: If you miss a scheduled delivery, the courier will provide instructions to reschedule. Additional charges may apply for redelivery.

• Signature Required: Deliveries may require a signature as proof of receipt, especially for high-value or large items.

Damaged or Missing Items

• If your order arrives damaged or incomplete, contact us within 48 hours of delivery.

• Provide photographs and a description of the issue to expedite claims processing.

• We will coordinate with the supplier to arrange for replacements or missing items.

Returns and Exchanges

• For details on returning items, please refer to our Returns and Refunds Policy.

• Items must be returned in their original packaging and unused condition unless faulty.

Important Notes

• Third-Party Couriers: As we rely on third-party couriers for shipping, delays caused by traffic, weather, or unforeseen circumstances are outside our control. We will do our best to keep you informed.

• Access Restrictions: Customers must inform us of any access restrictions (e.g., stairs, narrow doorways) before delivery to ensure proper arrangements.

Contact Us

For any questions about delivery or shipping, please contact our customer service team. We are here to help ensure your shopping experience with Kaizen Home is smooth and hassle-free.