Returns and Refunds Policy
Returns Policy
You have 14 calendar days from the day after delivery to return an item if you change your mind, subject to the following conditions:
Condition of Returned Items:
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All returns must be in unused and resaleable condition, with all original packaging, labels, and documentation intact.
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If an item has been used, installed, or is not in its original condition, it may be eligible only for a partial refund to cover any reduction in value.
How to Return an Item:
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Contact Us: Please email us at info@kaizenhome or call 0333 880 4388 within 14 days from the day after receiving your order to request a return authorization.
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Return Authorization: We will provide instructions for returning the item, along with a return authorization number.
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Return Shipping:
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For non-faulty items, you are responsible for arranging and covering the cost of return shipping.
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We recommend using a tracked and insured shipping service to avoid any issues with lost returns.
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Large or Bulky Items: If the item is too large or bulky to be returned by post, we can assist in arranging collection at the customer’s cost unless the item is faulty or damaged.
Faulty or Damaged Items:
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If your product is faulty, damaged, or incorrect, please contact us within 48 hours of receiving your order. While we recommend reporting issues promptly, we will assess claims reported beyond this timeframe on a case-by-case basis.
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We will arrange for a replacement or full refund at no extra cost.
Non-Returnable Items:
Please note that certain items cannot be returned unless they are faulty. These include:
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Personalized products.
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Hygiene-related items once opened (e.g., mattresses, pillows).
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Digital downloads, CDs, DVDs, and software with broken seals.
Refunds
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Once your return is received and inspected, we will process your refund within 7-10 business days to your original payment method.
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If the item is returned used, installed, incomplete (missing parts, accessories, etc.), or damaged, the refund may be adjusted accordingly to cover any loss in value.
Additional Notes
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Ensure that you carefully review measurements and specifications before purchasing appliances and furniture to avoid issues with sizing and compatibility.
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For all returns, compliance with the UK Consumer Contracts Regulations will be upheld to protect consumer rights.
By making these changes, we align our policy with our suppliers, Appliances Direct and Furniture123, while enhancing clarity and protecting both our business and customers.