Terms of Service

Terms and Conditions for Kaizen Home

Welcome to Kaizen Home! These Terms and Conditions outline the rules and regulations for the use of our e-commerce website. By accessing or making a purchase from our website, you agree to comply with these terms. If you do not agree, please refrain from using our services.

1. General Information

Kaizen Home is a dropshipping retailer that partners with Appliances Direct and Furniture 123, part of the Buy It Direct Group. Our business facilitates the sale and delivery of appliances, white goods, and furniture. All transactions are subject to the following terms and conditions.

2. Orders and Payments

  • All prices displayed on our website include VAT unless stated otherwise.

  • Payment is required in full at the time of placing an order. We accept major credit and debit cards, PayPal, and other payment methods listed during checkout.

  • Orders are confirmed only after payment has been successfully processed.

  • We reserve the right to refuse or cancel any order at our discretion. In such cases, a full refund will be issued.

3. Shipping and Delivery

  • Products are delivered directly by our suppliers. Delivery times may vary depending on product availability and supplier schedules.

  • Standard delivery services are available within the UK. Some remote areas may incur additional charges or extended delivery times.

  • Customers must ensure that delivery information is accurate and complete. Kaizen Home is not liable for delays caused by incorrect details.

  • Customers are responsible for ensuring that items can be delivered safely into their premises. Additional fees may apply for failed delivery attempts.

4. Returns and Refunds

  • Customers can return unused products in their original packaging within 14 days of delivery for a full refund, excluding shipping costs.

  • Returns must be initiated by contacting our customer support team for instructions.

  • Products must be in resaleable condition with no signs of damage or use.

  • Refunds will be processed within 14 days of receiving the returned items.

  • Certain items, such as personalized or made-to-order products, are non-refundable unless faulty.

5. Warranty Policy

  • Most products come with a 1-year manufacturer’s warranty. Larger appliances and white goods may include extended warranties of up to 10 years for parts, as outlined by the manufacturer.

  • Customers are required to register warranties directly with the manufacturer to activate coverage, especially for extended warranties.

  • Warranty claims, including repairs or replacements, must be processed directly with the manufacturer. Kaizen Home can assist with manufacturer contact details but does not handle claims directly.

  • Warranties do not cover misuse, accidental damage, unauthorized repairs, or consumables.

6. Product Descriptions and Availability

  • While we aim to ensure all product descriptions, prices, and images are accurate, errors may occasionally occur. We reserve the right to correct any errors and cancel orders if necessary.

  • Product availability is subject to stock levels with our suppliers. In the event of unavailability, we will notify you promptly and issue a refund.

7. Limitation of Liability

  • Kaizen Home acts as an intermediary between customers and suppliers. We are not responsible for any manufacturing defects, delays, or damages caused during transit by third-party couriers.

  • Our liability is limited to the value of the products purchased. We are not liable for any indirect, incidental, or consequential damages.

8. Privacy Policy

  • We respect your privacy and handle personal data in accordance with GDPR regulations.

  • Personal information is collected to process orders, provide support, and improve services.

  • We do not share customer data with third parties except as required for order fulfillment.

9. Cancellations

  • Orders can be canceled before dispatch. Once dispatched, standard return policies apply.

  • Customized or made-to-order products cannot be canceled once production has started.

10. Dispute Resolution

  • In case of disputes, we encourage customers to contact us directly to resolve any issues amicably.

  • If a resolution cannot be reached, disputes may be referred to an Alternative Dispute Resolution (ADR) service or pursued through the courts in the UK.

11. Changes to Terms and Conditions

  • Kaizen Home reserves the right to update these terms at any time. Changes will be posted on our website, and continued use of the site implies acceptance of the updated terms.

12. Contact Information

For questions, concerns, or assistance, please contact us:

Thank you for choosing Kaizen Home!