FAQ'S

Frequently Asked Questions (FAQs) - Kaizen Home

Welcome to Kaizen Home's FAQ page. Below, you'll find answers to the most commonly asked questions about our products, delivery, warranties, and returns. If you have additional queries, feel free to contact our support team.

General Questions

1. What products do you sell?

We specialize in white goods, kitchen appliances, and furniture from top brands like Bosch, Hotpoint, Indesit, electriQ, and Furniture123.

2. Are your products brand new?

Yes, all products sold by Kaizen Home are brand new and sourced directly from our suppliers, Appliances Direct and Furniture 123.

3. Do you have a physical store?

No, we are an online retailer only, allowing us to provide competitive pricing and a seamless shopping experience.

Orders and Payments

4. How can I place an order?

Orders can be placed directly through our website by adding products to your cart and proceeding to checkout.

5. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and Klarna for flexible payment options.

6. Can I modify or cancel my order after placing it?

Contact us as soon as possible if you need to modify or cancel your order. Changes may not be possible if the order has already been processed or dispatched.

Delivery and Shipping

7. How long does delivery take?

Standard delivery takes 3-7 business days. Larger items may take 7-14 business days. Express options may be available at checkout.

8. Do you deliver to my area?

We deliver to most areas within the UK mainland. Remote areas may incur additional charges or extended delivery times.

9. How can I track my order?

Once dispatched, you’ll receive a tracking number via email to monitor your delivery status.

10. What happens if I miss my delivery?

If you miss a scheduled delivery, the courier will contact you to rearrange it. Additional charges may apply for redelivery.

Warranty and Returns

11. Do your products come with a warranty?

Yes, most products include a 1-year manufacturer’s warranty. Certain appliances and white goods may have 10-year parts warranties. Please check the product description for details.

12. How do I register my warranty?

We recommend registering your warranty directly with the manufacturer as soon as you receive your product to ensure full coverage.

13. What does the warranty cover?

The warranty covers defects in materials and workmanship under normal usage. It does not cover accidental damage, misuse, or unauthorized repairs.

14. How do I make a warranty claim?

Contact the manufacturer directly with proof of purchase and product details. If you need assistance, our team can help facilitate the process.

15. What is your returns policy?

Unused products in their original packaging can be returned within 14 days of delivery. Faulty or damaged items must be reported within 48 hours for a replacement or refund.